Return policy
Return Policy for ElectronThemes Digital Products:
At ElectronThemes, we strive to provide high-quality digital products, including Ghost website themes, WordPress website themes, and HTML templates. We understand that there may be circumstances where you may need to return a product. Please read our Return Policy carefully to understand the guidelines and procedures for returning a digital product.
Eligibility for Returns:
You may be eligible for a return if you meet the following criteria:
- The product was purchased directly from our website.
- You have a valid reason for the return, such as dissatisfaction with the product's functionality or compatibility issues.
Return Process:
To request a return, please contact us at support@electronthemes.com with your order number and a brief explanation of your reason for the return. We will review your request and determine whether you are eligible for a return. If approved, we may ask for additional information to assist in troubleshooting or improving the product.
Non-Returnable Items:
The following situations are generally not eligible for returns:
- Products purchased from third-party marketplaces or external websites.
- Usage of the product for more than 14 days after purchase.
- Products for which a refund has already been issued.
- Violation of our Terms and Conditions or engagement in prohibited conduct.
Refund Process:
If your return request is approved, and we are unable to resolve the issue, we will process a refund to your original payment method. The refund will typically be issued within [X] business days of approval.
Technical Support:
We offer technical support to assist you in resolving any issues or concerns you may have with our digital products. If you encounter any technical difficulties, please contact us at support@electronthemes.com, and we will work with you to resolve the issue.
Changes to Return Policy:
We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on our website and will be effective immediately.
Contact Us:
If you have any questions or concerns regarding this Return Policy or our digital products, please contact us at support@electronthemes.com. We are here to assist you.