Refund Policy for ElectronThemes Digital Products:
We strive to ensure that our digital products, including Ghost and WordPress themes, meet our customers' expectations. However, we understand that there may be circumstances where a refund is necessary. Please read this Refund Policy carefully before making a purchase.
- Eligibility for Refund: We offer refunds for our digital products within 14 days of the purchase date. To be eligible for a refund, you must meet the following criteria:
- You must have purchased the product directly from our website.
- You must have a valid reason for requesting a refund, such as a technical issue or dissatisfaction with the product.
- Refund Process: To request a refund, please contact us at firstname.lastname@example.org with your order number and a brief explanation of your reason for requesting a refund. We will review your request and determine whether you are eligible for a refund. If approved, we will process the refund to your original payment method.
- Non-Refundable Situations: We do not offer refunds in the following situations:
- You have purchased a product from a third-party marketplace.
- You have used the product for more than 14 days after purchase.
- You have previously received a refund for the same product.
- You have violated our Terms and Conditions or engaged in prohibited conduct.
- Technical Support: We offer technical support for our digital products to help resolve any issues you may encounter. If you experience any technical issues, please contact us at email@example.com, and we will work with you to resolve the issue.
- Changes to Refund Policy: We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website and will be effective immediately.
- Contact Us: If you have any questions or concerns about this Refund Policy or our digital products, please contact us at firstname.lastname@example.org