Frequently Asked Questions

Question 1

What is included with every purchase?

Accepted Answer

We included all the required files in your downloadable file. You will find: [theme_name]-[version].zip file. You need to unzip the downloaded file first. You will get documentation and [theme_name].zip file.

Question 2

Are your themes compatible with popular web browsers?

Accepted Answer

Yes, our themes are generally compatible with popular web browsers. We developed the themes to display consistently across several browsers, including Google Chrome, Mozilla Firefox, Safari, Windows Edge, and others.

Question 3

Do your themes come with support and documentation?

Accepted Answer

Yes, our theme comes with dedicated support and detailed documentation. We have a dedicated support team for solving our customer's and client's problems. We create detailed documentation for our products.

Question 4

What is included with the support?

Accepted Answer

We included a support service that covers general questions about theme functionality and helps with feature configuration and removing theme bugs or issues. All the customization work is not included inside after sales theme support.

Question 5

Do you provide theme customization work for me?

Accepted Answer

Yes, we provide theme customization service. This is paid service for your websites. You can check our services to find our latest works with clients.

Question 6

Do your themes come with updates and bug fixes?

Accepted Answer

Yes, our all themes will come with the latest updates and trendy design features, and if we find any bug, please let us know here. We fix it very quickly.

Question 7

What do free updates mean?

Accepted Answer

You will get life-time free updates for any theme bug fixing, improvements, new features, and compatibility upgrades. When we upload new version update of the theme file, you can see new version in your dashboard and you can easily download without paying extra cost.

Question 8

How do I know when a new update is available?

Accepted Answer

When an update goes live, you'll receive an email immediately. The email contains a download link to the latest version. Alternatively, you can see the new version number in product details page and in your dashboard also.

Question 9

How long do I have access to theme updates and support?

Accepted Answer

If you are purchasing any theme from ElectronThemes website then you will get lifetime updates and support from us. We have a dedicated development team to support and update our themes.

Question 10

How do I purchase a theme from your website?

Accepted Answer

To purchase a theme, browse our theme marketplace page and choose the one you want to buy. Click on the "Buy Now" button and pay through Lemonsqueezy's secured payment gateway. After payment, you will receive two emails - one confirmation email with login details and one invoice.

Question 11

What payment methods do you accept?

Accepted Answer

ElectronThemes uses Lemonsqueezy services for payments. We accept credit or debit cards and PayPal via Lemonsqueezy Secure Payment Gateway.

Question 12

What is your refund policy?

Accepted Answer

We accept your refund request within 14 days from the purchase date. Don't worry if you are not satisfied for any reason, you can get a full refund within 14 days. For more details, read our full Refund Policy.

Question 13

Do you offer discounts or promotions on your themes?

Accepted Answer

Basically, we don't offer regular discounts or promotions. We sell our themes at regular price. When we run a special discount offer on any occasion, you will get the special offer then.

Question 14

Can I use your themes on multiple websites?

Accepted Answer

No, one license is eligible for one website only. Using multiple websites with a regular license is prohibited.

Question 15

Can I translate a theme into different languages?

Accepted Answer

Yes, all our themes are translation ready for multiple languages. You will find instructions in our documentation.

Question 16

Can I integrate third-party plugins with your themes?

Accepted Answer

Yes, our themes support third-party integrations. Ghost supports more than 100 integration tools. Our ghost themes support all the integration tools.

Question 17

Can I request a custom theme or modifications?

Accepted Answer

Yes, you can request custom modifications on your existing theme for an additional cost. We will work on the customizations that you want.

Question 18

Are your themes mobile-friendly and responsive?

Accepted Answer

Of course! All our themes are 100% responsive and mobile-friendly designed for all screen sizes. You can access it from any device.

Question 19

Are your themes optimized for search engines (SEO)?

Accepted Answer

Yes, all our themes are optimized for search engines. SEO-friendly design is an important part of every website that wants to get found on Google's first page.

Question 20

Can I try a theme before I purchase it?

Accepted Answer

No, however you can purchase a theme and have a 14-day money-back guarantee if it doesn't work out for you.

Question 21

Can I see demos or previews before purchasing?

Accepted Answer

Yes, you can see all our Ghost themes and HTML Templates demos or previews before purchasing.

Frequently Asked Questions

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